Here are my best tips for performing at your peak during an interview:
​

1. Enthusiasm. Channel the reasons why the role intrigued you initially and bring that enthusiasm into the interview. A high energy candidate is always noticed.
2. Do your preparation. Seek out a briefing on the people you are meeting. You can get this from the firm directly, or your recruiter. Get insights on the style and focus of the interviewers, and understand what will impress.
3. Always... arrive early. Arrive into the virtual interview or in person interview early; always.
4. Prepare examples that hit the mark. Know what examples will speak directly to the role you're interviewing for. These will not always be the same examples you've relied upon in the past.  
5. Effective communication. Communicate in a way that you can see is resonating. Watch how your interviewer is receiving the information you're providing. This is a skill, and adds another layer that will make the interview feel more intense because you're concentrating on all of these elements, but these techniques truly separate you from your peers.
6. Strike a balance between confidence and humility. Bring your confidence A-game, but also show that you are humble and capable of self-reflection and self-assessment.
7. Ask smart, thoughtful questions. Create different questions for each person you will meet. This shows your true understanding of the role and the firm and your dedication to resonate with each person individually.
8. Tell them you want the job! This is not cliché, trust me. People actually want to hear you want the job they are offering. (This goes directly to showing your enthusiasm.)
9. Read the virtual or physical room. Watching out for visual cues will tell you whether your examples are resonating. For example, you may need to elaborate more or be more concise, talk more or less, let your guard down, and so on. 
10. Follow up. Make it your best practice to do a thoughtful follow up to each of the interviewers, the internal people in the firm who helped you to get to that interview, and / or the recruiter you're working with. Debriefing with all involved parties shows a professionalism and dedication that gets noticed. 

Myth #1: A resume should be one page. Substance over length, every time. An Executive Summary or Professional Summary is a one-page document (usually used by more senior professionals for networking purposes). It doesn't matter how short or long the resume is, if it's not substantive and relevant, it won't be read regardless of length.

Myth #2: Only include the professional experience relevant to the role. My view on this is that the "whole professional self" is needed to understand your career journey. Many people now have several careers which can be separated by sub-headings. I have never once seen a prior career in a resume that isn't somehow relevant to where you have got to and the skills you are equipped with to be a high-performing legal marketer.

Myth #3: The writer assumes knowledge. Every hiring manager is busy. Make it easy for them to understand your background and career trajectory. Include a brief sentence at the start of each role outlining the type of company or firm you worked for and what your remit was in the role. 

Myth #4: A general resume is the best resume. Yes and... if you're sharing your resume with someone like myself, then yes. If you're sharing you're resume with a hiring manager, or in response to a specific role, then your resume needs to be tailored to directly answer the role you're applying for. You will naturally want to emphasize certain things which show the reader you understand the role.

Myth #5: Create a visually appealing resume. Law firms actually prefer a relatively simple, no flair, resume. A ton of visually eye-catching formatting is likely to distract them, and they will wonder if you understand law firms and how they receive information. 

​Title and level of seniority are not always the starting points of a search right now.

I am seeing a trend of firms who want to find the right person who is culturally aligned first and foremost. Only then do they start to slot that person into their marketing team hierarchy. ​In this market, approaching a search with this level of flexibility is an advantage.

Typically, the way law firms would add new business development and marketing professionals into their teams would be to start with title, salary, city (or cities). This is then followed by a technical skills alignment, followed by a cultural skills alignment. Lastly, almost as an afterthought, benefits would get pushed into the mix, and an offer was delivered and signed.

Now, some firms are turning this on their head. They are starting with conversations around what type of cultural environment the prospective candidate works best in. This includes everything from work philosophies, to leadership, to diversity, to management styles up and down, and to career path projections within the firm. This is closely followed by an open dialogue on benefits and preferred working arrangements. Salary expectations will naturally evolve from this dialogue, too.

Secondly, there is a technical skills alignment. Lastly, there is mutual agreement on what level this role should be, and therefore effort is put in to fine-tuning the accompanying salary.

This is a hugely different way to approach hiring a new business development and marketing professional.

And I love it.

I have clients who can consider a Manager or Senior Manager, or a Senior Manager or Director, for an open role within their teams. I even had one client who could offer a Specialist, Manager or Senior Manager title for their opening; and this was in a volatile market where the narrative on salary had been overstated significantly.

This is true flexibility. This is firms thinking on their feet to adapt to a market that was relatively very small pre-Covid, let alone post-Covid.

If there is any flexibility – and I mean any – consider this approach.

In my experience, firms get one or two years out of a good technical skills match. Firms will typically get three, four, five-plus years out of a strong cultural alignment. 

Many marketers are looking for a new professional home. Similarly, many firms are expanding their teams, or replacing roles due to pandemic attrition. With so many resumes out there, what makes a resume stand out, and what do hiring managers appreciate?

There are 4 key things that make a resume stand out from it's peers:
​

• Start with... a short professional summary. This is a two-three sentence summary of (i) who you are as a professional and (ii) what you are seeking. This impactful, punchy introduction saves the reader any guess work.

• Try to include... the relationships you have built. Even the most qualified candidates often fall into the default pattern of simply listing all their duties. Go beyond this, and go deeper. Briefly describe the types of relationships you have with the owners or partners or key leaders. Follow up with how you built that relationship, how you nurtured it, and as a result the way in which they come to you for your work product.

 

• For each role... succinctly explain your purpose or focus. Every role you've had was to fulfill a particular need. What was that need? Why was it needed? Did you achieve it? These little insights give that "laundry list" more credibility and more clarity.

 

• What I personally love to see... the whole you. You have a life outside of work (we hope!). What is it that keeps you going? What professional or personal interests do you have that you can share. Particularly in these new times, showing that you can prioritize your working life enough so that you have time for anything outside of work is - I think - remarkable, and should be celebrated and valued. ​

For further insights on resumes, click here.

For further insights on the market, click here.

Everyone is busy and its hard to see the efforts of your busyness when the pressure is on and every day feels exactly like the last (am I right?).

Further, most of us are balancing all sorts of things from our homes and offices. So even if you do get a little break in your workday, you’re probably bouncing between a child’s "urgent" request, or the various instant messages waiting for your immediate answer, or a load of laundry, or taking the dog out, or figuring out when to get food to eat... this list just goes on. Our lives are very different in 2021.

Recognize the need to stay productive amidst the busyness. Here’s my top tips that have served me well:

• Getting caught up on email. Look at only the emails you’re expecting or that require an immediate response. Everything else can wait until you have 30 minutes of downtime.
• Blocking out time. Block out small chunks of time each week which is reserved for thinking and idea creation. You’re unlikely to have fresh, bold and unique ideas when you’re stuck in execution mode.
• What is work? You don’t have to be sitting at your desk to do good work. Take a walk to think through a challenge. Call a colleague while you walk to talk through that challenge. Walk away from your computer to have lunch and check out for 20 minutes; giving your mind a break will make problem solving clearer and less overwhelming.
• When do you work best? There are “morning people”, and then there’s everyone else. (I’m only half joking on this!) Figure out when you work best, what triggers that ideal working mode, and how to sustain that. Everyone works differently and you know better than anyone what works for you.
• Take breaks. When you’re in “crazy busy mode”, taking a break is the last thing on your mind and it feels counterintuitive. Not true. I’ve tried this so many times myself and can confidently say how much calmer and manageable everything seems with a fresh perspective from a break.
• What do you want to produce? At the start of the day or week, note down what you want to have produced by the end of the week. This will help keep you centered and focused when things seem crazy mid-week or when you’re trying to sift through the noise of the busyness that is the Tuesday-Wednesday-Thursday of the week.

“I hire for cultural fit. It’s the most important thing to me. How do I test for that?”

Every one of my clients talks about the importance of organizational cultural fit when they add new BD and marketing professionals into their teams. It is one of the first things they tell me when we talk about a potential hire.

Consideration for an organizational cultural fit is one of the hardest pieces to be successful on when hiring a BD or marketing professional; or, in fact, any professional. What exactly is cultural fit and how do you successfully hire a professional who is culturally aligned to your firm?

Cultural fit is hard to define. At its core, it’s about ensuring all of your professionals share the same beliefs and values that your firm and leadership have established; put simply, it’s “the way things get done around here”. In some firms, it means hiring entrepreneurial professionals in an environment that encourages creativity and risk-taking. In some firms, it means hiring professionals who thrive on competition in a driven and hierarchical environment. In some firms, it means hiring professionals with a more formal and conservative style in a firm where convention and tradition is key. Importantly, each firm is different, so each hire will be different.

Before we address “what” to ask, the “how” is key. Adjusting how you interview (see my previous blog on this topic) and really doing away with an overly formal process allows you and your candidate the opportunity to speak, listen and share. People are unique individuals who have points of view, stories to tell, a particular type of sense of humor, and different perspectives to relate on work and life. Getting into these things allows you to really see what a person is like. The technical questions need to be asked, of course. But then cultural questions - like these below - help you consider whether you are culturally aligned:

• What career moment did you learn from that you would pass on to a more junior employee?
• If you had an extra day in the work week, what innovative topic would you explore?
• What would your close colleagues share about your approach?
• In your ideal team who do you need above, beside and below you to perform at your best?
• What’s your reaction to the saying, “Do first, ask for forgiveness later”?

These types of questions tell you information about what is important to that professional, and why it’s important to them. They also touch on their journey and their upcoming goals and – dare I say – dreams. You will then have a much clearer picture about your professional and whether your values are aligned. 

“I’m a solo marketer at a small firm and I’m hungry for the ‘big law’ experience. What do I need to be aware of with this career move?”

I love working with solo marketing and BD professionals who come from smaller firms. Why? They are typically resourceful, relationship-minded and client-centric professionals. They have also had to be solutions-focused in an environment with minimal marketing and BD leadership, and with little to no resources under and around them.

But I find some of the small firm solo marketing professionals in my network feel that they may not have what it takes to go up against their bigger firm peers. And yet, many big law firms seek out skills unique to smaller firm candidates.

There are certainly pros and cons to working in both small and large firms. As an eternal optimist, I focus on the pros, but I am aware of the cons. After this, my best advice to the solo marketers seeking a bigger firm is to leverage the things that make you different to your competition (not the things that make you the same). Firms like different. They embrace that perspective and seek it out. And, if you are a great cultural fit for them, then it often does not matter what size of firm you are coming from.

As a person who spent her early years in smaller firms before also getting hungry to work in the bigger firms, consider this as you contemplate your ‘big law’ move:

• As the solo marketer, you will have likely either set, or helped to set, the strategic direction of the marketing and BD effort at your firm. Think about all the consensus building you had to do for that. Use this example when interviewing to show your input and influence.
• Think about what resources you have had to use to help you do your role. For example, some of the administrative professionals, or outside vendors, or firm consultants. You will have helped to manage those people. You can talk about your skills in delegating and managing on a shoestring budget to get results.
• Consider which partners you have worked with. (Likely all of them.) From named equity partners to executive committee partners to junior partners. Each has a different focus and a different set of BD goals. Working within all of this shows you can flex your style and capability and then execute for different causes. 

​

As you all know, professional services marketers and BD’s love to share and learn. In that spirit, I’ll be continuously updating this post with common challenges and solutions that I hear from my network. Check back each month for new ideas.

 “I lead the marketing team in my firm and I struggle to keep my senior BDs challenged.”

Proactively managing team members is a hard nut to crack. Not only does your management style has to change and resonate with each individual team member, you have to do this on top of your day to day technical remit. Here’s two tactics to help ensure your senior BDs are engaged and challenged:

(1) Add to their duties a responsibility around client relationship management. Specifically, empower them to have their own relationships with the firm’s clients as a means to enhance the client experience overall. Some senior BDs and their firms then feel comfortable introducing revenue targets around new business that is brought in as a result of these relationships. Apt senior BDs ready for this challenge love the client facing role and responsibilities and feel like they are contributing to the firm at a much higher level.

(2) Give them their own team or people to manage. Odds are you have too much on your plate already, so let the tier below you take some of that burden. Managing people requires a different skill and leadership capability that your senior BDs can learn from you and sharpen as they get more comfortable. 
 
 “We’re hiring a BD professional, but the candidates we’re seeing don’t have enough ‘true BD’ experience.”

The words “business development” mean something different in each firm, and sometimes even to different people in the same firm. There are also numerous ways BD is practiced and executed. For example, the preparation of proposal documents versus responsibilities around bringing new clients into the firm. Often, the gap between the candidates and hiring manager expectations is related to different definitions of the catch-all term “BD”. As a hiring manager, you need to specifically spell out what the role entails to attract the type of BD-focused professional you’re seeking. Consider these two tips:

(1) In the job description, explain the proportion of time that will be spent on each task and get specific about this apportionment. Additionally, try to define what you mean by BD. This tells the professional applying to your role exactly where the time will be spent, and that it will – in your case – be spent on true BD initiatives and projects. True BD professionals will be drawn to a role that shows it has true BD.

(2) Look at the potential of the BD professional in addition to what they have done. What I mean by this is just because a candidate hasn’t done something you were expecting, doesn’t mean that they can’t do it. Consider what happens if you hire a candidate who can do your role perfectly, where is the challenge in that role for them? Similarly, do you have the capacity in that role to expand it and grow it to accompany the candidate’s learning curve? 

“I’m a solo marketer at a small firm and I’m hungry for the ‘big law’ experience. What do I need to be aware of with this career move?”

I love working with solo marketing and BD professionals who come from smaller firms. Why? They are typically resourceful, relationship-minded and client centric professionals. They have also had to be solutions-focused in an environment within minimal marketing and BD leadership, and with little to no resources under and around them.

But I find some of the small firm solo marketing professionals in my network feel that they may not have what it takes to go up against their bigger firm peers. And yet, many big law firms seek out skills unique to smaller firm candidates.

There are certainly pros and cons to working in both small and large firms. As an eternal optimist, I focus on the pros, but I am aware of the cons. After this, my best advice to the solo marketers seeking a bigger firm is to leverage the things that make you different to your competition (not the things that make you the same). Firms like different. They embrace that perspective and seek it out. And, if you are a great cultural fit for them, then it often does not matter what size of firm you are coming from.

As a person who spent her early years in smaller firms before also getting hungry to work in the bigger firms, consider this as you contemplate your ‘big law’ move:

• As the solo marketer, you will have likely either set, or helped to set, the strategic direction of the marketing and BD effort at your firm. Think about all the consensus building you had to do for that. Use this example when interviewing to show your input and influence.
• Think about what resources you have had to use to help you do your role. For example, some of the administrative professionals, or outside vendors, or firm consultants. You will have managed those people. You can talk about your skills in delegating and managing on a shoestring budget to get results.
• Consider which partners you have worked with. (Likely all of them.) From named equity partners to executive committee partners to junior partners. Each has a different focus and a different set of BD goals. Working within all of this shows you can flex your style and capability and then execute for different causes. 

​